Based on your description, the call you received seems to generally be a fraud. Telus normally takes customer safety very very seriously, and we want to assure you of the following:
You can only modify it. I waited for one hour to the phone to speak to a human. He was useful, but had to redirect me to a different particular person. I was then on hold for one more hour. They made available me a far better offer, but it surely was not what was provided on the web. Individuals discounts are for new customers. Like a loyal customer I would need to shell out $78 as compared to $60 for a new customer, for your service I wanted.
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Seems like all we are able to do now is air our grievances on a community Discussion board while in the hopes of someone in a position of authority can in fact do some thing about this.
The new calling attribute demands unfamiliar callers to pay attention to a quick message and manually react by using a a person-digit code. By way of example, a first-time dialer trying to hook up with a customer with the Call Command characteristic are going to be greeted with a short message stating “this quantity has Contact Control – for getting by way of, make sure you push 9.” The selection is randomly produced. When the digit is pressed, the decision will connect.
Many thanks for your reply, Telus Support, but it's lastly above. The final rep I spoke to certain me it is cancelled And that i received’t be billed anymore.
Hello everyone, I should Call customer service in regards to modifying a payment arrangement. I desired to know when there is an e-mail or other technique to contact them simply because I am Functioning, and most occasions I make an effort to connect with And do not get to speak to another person just before I should hold up.
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I shell out about $4500 a yr with Telus. In January I received an outdoor camera for $7/thirty day period but regretted it and wished to return it. It had been new while in the box - only plugged in to test it. Following a couple hrs ready about the telephone I learned that there's a $340 payment to terminate. That is a large amount for the $fifty camera. I pleaded with the agent to waive the rate given that I'm a faithful customer for so lengthy. He said a manager will phone to debate. No one termed back again. A month later on I tried once more. Last but not least, in April, soon after 8 hrs about the cellular phone about this problem as much as that point, I gave my ultimatum… waive the higher cancellation payment or I cancel many of the services with Telus and go some place else. No. So, I cancelled almost everything. A shame, for the reason that I have not experienced a person challenge While using the Tv set, internet, or cell phones and liked Telus… for over fourteen years. Even so the $seven charge persisted. Sigh. Extra hours on the cellphone. Why is this the one way to communicate? It is so discouraging along with a colossal waste Telus billing support of time.
Résolu! Nouveau forfait de données Les 6Go de données sur mon nouveau forfait acheté hier a été activé mais je peux pas vérifier combien de Go je consomme parce que quand je me connecte sur mon compte je peux voir que c'est toujours mon ancien forfait qui est actif alors que ça devrai.
I had to Speak to CS today with Chat as well as the Section I would like to speak to is only offered by cellular phone. The CS on Chat arranged a get in touch with back again at an arranged time slot. When that Section termed me later I received almost everything sorted out.
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The TELUS staff acknowledges that our do the job spans lots of Territories and Treaty areas and we've been grateful for the standard Information Keepers and Elders who are with us today, those who have absent just before us and also the youth that encourage us.
Back again as part of your working day, you experienced a preference of companies. Now we have megacorps that swallow each substitute selection up so you're still left with 3 alternatives spanning a whole nation, all of which collude with eachother to extort It really is customers.